Simplified incident categorization by Product Functions
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“Product Functions” are a product-basedcategorization, using the System and Product Area you’ve selected in theincident form on the SAP ONE Support Launchpad. In this demo video we explainhow to select a Product Area and Product Function via Suggestions, RecentlyUsed, All and Search. And we also explain the difference between

  • Product Function” which is a simplified, product-based categorization filtering based on the selected System and Product Area and
  • “Component” which is the classical, component-based categorization without any filtering