In this session you will learn about the Support Resources that are available to you as an SAP Customer. The objective is to provide you with the information you need to successfully engage with our Support Organization.
Customer Interaction Center (CIC) Overview
Introduction to the SAP ONE Support Launchpad
User Management & Universal ID
How to Download Software
How to Request a License Key
Self Service and Support Channels
Contacting Product Experts
Creating the 'Perfect Incident'