Getting the Most from Your Support
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In this session you will learn about the Support Resources that are available to you as an SAP Customer. The objective is to provide you with the information you need to successfully engage with our Support Organization.


Customer Interaction Center (CIC) Overview  

Introduction to the SAP ONE Support Launchpad  

User Management & Universal ID 

How to Download Software  

How to Request a License Key  

System Administration  

Self Service and Support Channels  

Contacting Product Experts 

Creating the 'Perfect Incident' 

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