Integration between Service in S/4HANA and C/4HANA Field Service Management

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With the integration of Service in S/4HANA and C/4HANA Field Service Management (fka. Coresystems) we unleash the great potential oftwo combined solutions to run a business process in a real end-to-end manner.

In this perfectsymbiosis of products, Service in S/4HANA servesas the back-office solution, handling highly integrated and comprehensive back-boneservice processes incl. integration towards logistics, procurement andfinancial services, while C/4HANA Field Service Management with its digitalage, user-centric focus acts as the front-office complement, targeted for interactivedispatching & scheduling dashboards and mobile capabilities.

Key features of theintegration are:

Enable Seamless Integration between back-office and front-office solution to ensure fast and flexible field service delivery
Provide the best end-to-end user experience throughout the field service management process
Replicate Service Orders created in back-office to front-office for dispatching and scheduling
Trigger automated creation of service confirmations upon Mobile Debriefing
Handling of Integration towards Logistic, Financial Services and Time booking taking care by back-office

For those who are interested, the demo is also available in the demo store: Link to Demo Store.

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