Incident Management (English) v1
Watch the video now or in 20 sec.
Incident Management Webinar (Internal Viewing Only as the content has been updated) 

Updated content here: https://video.sap.com/media/1_2kh5usd7

The purpose of this webinar is to help improve the quality of the incidents being created and generally enhance your support experience with SAP.

The agenda includes:

Support Basics

Self-enablement (note search, expert chat, schedule an expert) 

Reporting an incident (components, priority, business impact, what makes a perfect incident etc.) 

How CIC can help with incident management