What is AI driven support and how does this improve your incident management and incident creation process?
SAP’s incident management process has been considerably optimized and simplified by AI and machine learning technologies. Today, solutions like Incident Solution Matching or the component predictor help customers in an optimized and simplified way to find answers to their questions faster and easier. Also the creation and management of incidents has been improved considerably. For example, as a part of our machine learning–empowered support processes, solutions are automatically proposed within the incident creation form within SAP ONE Support Launchpad so customers can find relevant SAP Notes and SAP Knowledge Base Articles quickly without searching manually.
This webinar will provide you an overview on the AI driven processes and how the customer support experience has been improved by implementing AI technology and machine learning. Join the session and discuss your questions with our AI experts.