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Charly was an conversational e-commerce experiment for enabling purchasing through messaging apps (Facebook Messenger). It employes: 
1. Method for contextual conversational dialogs: https://cxlabs.sap.com/2018/03/20/stochastic-conversational-workflows/
2. Concept search with word embeddings: https://cxlabs.sap.com/2018/06/11/concept-search-by-word-embeddings/
3. Catalog entity extraction for improved search: https://cxlabs.sap.com/2018/02/19/catalog-entity-extraction-for-search/

Giancarlo Frison