On-Screen Help for End Users [DEMO]
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On-screen help for end users is now available in SAP Concur products, for all customers, in all supported languages. This new functionality is designed to help users, directly in the product, by offering simple tips and step-by-step guidance. 

  • If your organization has been using on-screen help for administrators, it’s now on for your end users, too.  

  • If not, submit a support ticket. (See instructions below.) 

As an administrator, you have the option to: 

  • Enable on-screen help for all users,

  • Enable on-screen help for users in specific countries, or 

  • Disable it if it doesn’t meet your needs. 

How to Enable

Authorized Support Contacts (ASCs) can enable Concur User Assistant by signing into the web version of SAP Concur and creating a support ticket.  

  1. From the home page, select Help > Contact Support > Create a Case 

  2. In the Subject line, input Enable Concur Assistant by WalkMe.  

  3. Select Continue Creating a Case.  

  4. In the Topic drop-down menu, choose any topic. 
    Note: This will enable Concur User Assistant for every product that is currently available to your end users; it is not limited to the topic that you have chosen. 

  5. Select Submit.
    A service agent will contact you once the feature is enabled.  

To tailor your company's audience, select Administration > User Assistance Settings in the upper-right corner. You can also disable Concur User Assistant for specific countries or regions by deselecting them.