In recent years, SAP introduced new communication channels and various types of assistance to support you in the incident process.
Customers ask:
· When do I use which offering?
· Which communication channel is recommended in which situation?
· Is there intelligent tool support for preliminary clarification of a problem?
· What can I do if open incidents/reports are progressing slowly?
Join this session to get answers to the questions above and more.
The overview is rounded off by an update on the latest innovations and an outlook on further developments that should make your interaction with SAP Support easier.