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In this session you will learn about the Support Resources that are available to you as an SAP Customer. The objective is to provide you with the information you need to successfully engage with our Support Organisation. This will include an overview of the SAP ONE Support Portal and its applications. How to search for known issues and resolutions in all of SAP's knowledge repositories and take you through the incident creation process while sharing some best practices to follow to help you to get the best results from your SAP engagement.