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In this Webinar you will learn about the Support Resources that are available to you as an SAP Customer. The objective is to provide you with the information you need to successfully engage with our Support Organisation.

Agenda:

• Customer Interaction Center (CIC) Overview
• Introduction to the SAP One Support Launchpad
• User Management
• Incident Management
• How to Download Software
• System Administration
• How to Request a License Key
• Self Service and Support Channels

Learning Objectives: In this Webinar you will learn about the Support Resources that are available to you as an SAP Customer. The objective is to provide you with the information you need to successfully engage with our Support Organisation.