Schedule an Expert: Benefit from Real-Time Conversation With an SAP Expert
Watch the video now or in 20 sec.

Discover the SAP Next-Generation Support real-time channel Schedule an Expert and how it can help you implement and operate your SAP solutions, in any deployment model.​

Similar to booking an online doctor’s appointment, the Schedule an Expert service lets you connect one-on-one with SAP support in a live, 30-minute Skype call. Describe your technical issue, select the product area and a time that is convenient for you, and we will find a support expert to assist you.​ Talk to the same SAP engineer that you would create an incident with – but spend less time waiting for a response and resolution​.

Schedule an Expert is ideal if you:​

  • Prefer a live conversation with a support expert instead of instant messaging or submitting written incidents ​

  • Want to use screen sharing to illustrate an issue​

  • Need to schedule colleagues on your call with SAP support​

  • Want tips for prevention of incidents​

  • Schedule an Expert is available for all support levels, for new and open incidents  ​

  • Learn how to best use Schedule an Expert for your needs!