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Discover the SAP Next-Generation Support real-time channel Schedule an Expert and how it can help you implement and operate your SAP solutions, in any deployment model.​

Similar to booking an online doctor’s appointment, the Schedule an Expert service lets you connect one-on-one with SAP support in a live, 30-minute Skype call. Describe your technical issue, select the product area and a time that is convenient for you, and we will find a support expert to assist you.​ Talk to the same SAP engineer that you would create an incident with – but spend less time waiting for a response and resolution​.

Schedule an Expert is ideal if you:​

• Prefer a live conversation with a support expert instead of instant messaging or submitting written incidents ​
  
  
• Want to use screen sharing to illustrate an issue​
  
  
• Need to schedule colleagues on your call with SAP support​
  
  
• Want tips for prevention of incidents​
  
  
• Schedule an Expert is available for all support levels, for new and open incidents  ​
  
  
• Learn how to best use Schedule an Expert for your needs!